Privacy Policy

Privacy Policy

Last updated: December 2025

At ShiftMate, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site, we may collect the following information:

Personal Information you provide to us

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party providers)

Automatically collected information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our site

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your order, account, or enquiries

  • Improve our website, products, and customer experience

  • Send marketing emails (only if you opt in)

  • Detect and prevent fraud or misuse

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, such as:

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Shipping and fulfilment providers

  • Marketing and analytics tools (e.g. Google Analytics, Meta Ads)

These providers are only given access to the information needed to perform their services and are required to protect your data.

4. Cookies & Tracking

We use cookies to:

  • Keep our site running smoothly

  • Remember your preferences

  • Understand how customers use our site

You can disable cookies through your browser settings, though this may affect site functionality.

5. Email & Marketing

If you subscribe to our emails, we may send you:

  • Promotions and offers

  • Product updates

  • Company news

You can unsubscribe at any time using the link in our emails.

6. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: mikayla@getshiftmate.co

Business Name: ShiftMate
Country: New Zealand / Australia